Privacy

Treehouse Social Club: Privacy Policy

Trust is the Foundation of Our Village At Treehouse Social Club, our vision is a world where families never feel isolated. We believe that real connection happens when you truly become a part of something. Because we are built by families, for families, we treat your personal information with the utmost respect. We are building a community, not just a transaction.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a tour, or join The Tribe.

1. The Information We CollectTo run our "Third Space" effectively and keep our community safe, we collect the following types of information:

Contact & Family Details: When you use our website to fill out a form to ask questions, request help, or book a tour , we collect your name, email address, and social media handles if provided.

Membership & Billing Information: When you join the Social Club Membership or purchase an Explorer Add-On , we collect necessary billing details and family information to process your €80/month family membership or other chosen passes.

Facility Access Data: Because our foundation includes keyless entry 7 days a week during social hours, we securely log digital key usage to ensure only active members are accessing the space.

Website Usage (Cookies): Like most modern websites, we use basic cookies to ensure our site functions properly, helping us understand how families interact with our online content.2. How We Use Your InformationWe do not optimize for crowds or daily turnover; we optimize for connection. We use your data strictly to facilitate your experience:

To Provide Access: We use your details to manage your keyless entry and ensure you have uninterrupted access to the shared living room and art studio.

To Communicate: We use your email to send essential updates about your membership, schedule changes, and announcements for community events like movie nights, game nights, and "Pirin Protectors" trail clean-ups.

To Improve the Space: We listen to your feedback to expand our Library of Things with resources that fit your children's needs.

3. How We Share Your InformationWe are a tight-knit community in the heart of Bansko. We are not a data broker.

We Never Sell Your Data: Your personal information will never be sold to third-party marketers or advertisers.Essential Service Providers: We only share your information with trusted, secure third-party platforms that are absolutely necessary to run our space (such as our secure payment processors and digital lock management systems).

4. Your Digital BoundariesYou have rights over your personal data. At any time, you can:Request to see the personal data we hold about your family.Ask us to correct any inaccurate information.Request that we delete your data (though please note that deleting your data may require canceling your active Social Club Membership or Explorer Add-On, as we need this data to maintain your access).

5. Contact UsIf you have any questions about how we handle your data, or if you simply need help navigating your membership, we are always here. Please fill out the contact form on our website or send us a message on our Socials.